IT departments are the backbone of the modern company and they're only as strong as the software that supports them. They're responsible for employee technology, company security and data infrastructure, and often work with support to tell people 'Try turning it off and turning it back on again'.


If you've ever struggled with the information technology systems in an enterprise data center, you know the importance of an effective systems management plan. IT management software solutions help to keep a pulse on all company data and technology from one place.

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IT management software is a suite that guides the way businesses use their technology resources, secure their data, enforce the best technology practices, and generally improve the quality of the service they offer. There are a lot of options out there, but the most efficient ones are few and far between. Maybe you have a small business that's been hit with an influx of clients and need help prioritizing them all in a timely manner. Or maybe this isn't your company's first rodeo and you're looking for a new tech tool to optimize how your back end is organized.

Whatever your need may be, we're here to steer you in the right direction. We've explored the most talked about IT management software available to determine which ones are the most reliable, intuitive, advantageous, feature-packed, and client-friendly. Here are some of the best IT management software options and the advantages of each system.

Top IT Management Software Solutions for Small Businesses

1. NetSuite

Netsuite IT Management Software SolutionsSource: NetSuite


NetSuite has maintained its reputation as a fan-favorite for over two decades with their practiced business solutions. This software provides a stable platform that streamlines all your back-end processes and prioritizes across-organization visibility. NetSuite empowers businesses to be as operationally efficient as possible. Instead of spending valuable time worrying about back-office systems, NetSuite wants you to focus your energy on revenue-generating decisions while your software does the heavy lifting.

NetSuite uses cloud-based systems, allowing their platform to work for businesses of all sizes. When it comes to choosing the right IT management software solution, empowerment is the name of the game. Which suite will adapt to the company you've created, while encouraging you to unlock your full growth potential?

2. Freshdesk

Freshdesk IT Management Software Solutions

Source: Freshdesk


Freshdesk is a go-to IT management software for new and growing businesses. With features like around-the-clock customer support and Day Passes for bonus expertise when you're anticipating a traffic spike, Freshdesk remains one of the highest-rated software solutions amongst emerging business owners. You don't just have to take our word for it.

According to Nate Clark,'s Director of Engineering, support from Freshdesk has been critical to the growth of their support services: "The Freshdesk approach has made it possible to grow our customer service presence virtually seamlessly from department to department, without any significant interruption. Using Freshdesk, we've woven a culture of support throughout our company."

3. mHelpDesk

mHelpdesk IT Management Software SolutionsSource: mHelpDesk


mHelpDesk is an IT management software designed for complete business management automation. From initial customer contact to maintaining long-term client relations, mHelpDesk provides you with a single tool package focused on reliability and functionality. (Their tools are also easily accessible in a mobile format because mHelpDesk knows the best small businesses are as active as you're).

Worried about mHelpDesk's ability to handle all of your data? According to mHelpDesk, "With over a decade of experience building enterprise web-applications for the Department of Defense, Army, Marines, GSA, and other very large clients with very large systems, we've got hands-on experience managing mission-critical software systems."

Top IT Management Software and Monitoring Tools

4. Agiloft

Agiloft IT Management Software SolutionsSource: Agiloft


Agiloft is a business process management software that uses pre-built and custom modules to help their clients become more efficient. They offer contract management, service desk software, and workflows and task management. Every solution is set up by their team with quick turnaround times to move your business forward.

With confidence in their capabilities and a dedication to customer success, Agiloft prioritizes customer satisfaction. With over 20 years of experience, they boast a 99.6% client success rate. Aptly named, Agiloft is as agile as IT management solutions come.

5. SolarWinds Service Desk

Solar Winds IT Management SoftwareSource: SolarWinds Service Desk


When you think "modern service desk", think SolarWinds Service Desk, formerly Samanage. Not only have they been consistently recognized as one of the world's best IT service desk platforms by their peers and customers, but thanks to thousands of highly-rated reviews they have won multiple industry awards. If you still aren't convinced, here is what one satisfied user had to say, "This is a great ITSM. They have a lot of the features of the big name systems but without the high cost. If you're looking for an ITSM that will get the job done, here it is."

A smart service desk is the first step toward having a completely smart office. Tools like SolarWinds Service Desk allow your IT department to anticipate and prevent problems before they happen with monitoring dashboards and reporting.

5. Cherwell IT Service Management

Cherwell IT Management SoftwareSource: Cherwell


When you think of your ideal IT management software solutions, you think of three things: flexibility, accessibility, and options. If you choose Cherwell's software, "you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond- all with fewer headaches and lower costs."

From its expansive dashboards to its premiere self-service portal, Cherwell IT Service Management is as easy to configure and customizable as they come. Over 1,700 enterprises currently rely on Cherwell for their IT support needs.


While choosing an IT management software is a big decision, ultimately you will be glad you chose to get your company's technology in the hands of a smart tool. IT permeates into every department at your company and can greatly affect your bottom line when it's not optimized for your growth stage and company size. There's always room for reducing manual work and adding more protection to your company's precious data. And hey, you'll reduce support tickets when software empowers employees to solve their own problems. Win-win!


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